We want you to be happy with your order. Because we sell food and grocery items, our returns policy works a little differently from typical retail — please read below.
Damaged, faulty or incorrect items
If your order arrives damaged, faulty, or different from what you ordered, please contact us within [e.g. 48 hours] of delivery with your order number and, where possible, a photo of the issue. We’ll arrange a replacement or a full refund.
Change of mind
[Because most of what we sell is food, many grocery retailers cannot accept change-of-mind returns on opened or perishable items for food-safety reasons — decide here what you’re able to offer (e.g. unopened, non-perishable items only, within a set number of days) and state it clearly.]
Missing items
If an item is missing from your delivery, let us know within [e.g. 48 hours] via our Contact page and we’ll sort it out quickly.
How refunds work
Approved refunds are returned to your original payment method and can take [e.g. 3–5 business days] to appear, depending on your bank or card provider.
Wholesale/trade orders
[Add any different terms that apply to trade account or wholesale returns, if applicable.]
Questions about a specific order? Contact us and we’ll help.